PRODUCT

Q: Can the infrared thermometer be used on infants?

Yes. The Lollababy Infrared Thermometer can be used to measure babies’ body temperature from 0+ ages. Use the infrared mode for taking forehead temperatures for infants 0-3 months. Use the ear thermometer only for children above than 3 months.

Q: How do infrared (IR) thermometers work?

All objects emit infrared energy. The hotter an object is, the more active its molecules are, and the more infrared energy it emits. An infrared thermometer houses optics that collect the radiant infrared energy from the object and focus it onto a detector. The detector converts the energy into an electrical signal, which is amplified and displayed.

Q: What response time can I expect from an IR thermometer?

The response time of IR thermometers is faster than most thermometers; approximately 0.5 of a second.

USE

Q: How do I measure the forehead temperature with the thermometer?

Instructions:

  1. With the sensor/probe cover attached, position the thermometer at the center of the forehead, just above the eyebrow. Ensure that the thermometer is in contact with the forehead.
  2. Press and release the HEAD button.The temperature will be displayed on the screen instantly.

Q: How do I measure the in-ear temperature?

  1. Gently remove the sensor/probe cover to reveal the ear probe.
  2. Insert the ear probe into the ear canal.
  3. Press and release the EAR button. The temperature will be displayed on the screen instantly.

Note:

Children under 1 year: Pull the ear straight back.

Children aged 1 year to adult: Pull the ear up and back.

Q. How do I know that the device is still accurate over time or after being dropped?

The Lollababy Infrared Thermometer performs a function check each time it is turned on. So, as long as you do not get an error message on the screen, your thermometer should be able to provide accurate readings.

Q. Is the thermometer waterproof?

No, never immerse the Lollababy thermometer into water or other liquids.

PURCHASE

Q: Where can I buy the Lollababy Infrared Thermometer?

You can buy the Lollababy Thermometer from our website here.

DELIVERY

Q: How long will it take to receive the product?

A: It will generally require 3-5 business days (Normal Delivery $10 delivery charges applies.) from the process of payment for the order online and the delivery. Express orders received before 11 am will be delivered on the same day. Please see the options when you are checking out after making your purchase.

Express charges

Within 24 – 48 hours     +$20

Q: Where can I do a self-collection of my order?

A: The self-collection address is 1 Scotts Road, #24-10 Shaw Centre, Singapore 228208, from 11.30 am to 6.30 pm, Mondays to Fridays. Please indicate in your online order form if you choose this method of delivery as there is an additional charge.

Order before 5 pm to collect the next working day, between 11.30 to 6.30 pm, for an additional $5.

AFTER PURCHASE/SUPPORT

Q: What is your return policy?

A: Write to us at contact@lollababy.com.sg to inform us the nature of the problem with the thermometer. Mail the faulty product back to us and upon verification of the problem, we will send you a new replacement.